FAQS

To receive tailored support and prompt assistance, please fill out our ENQUIRY FORM and include your vehicle’s registration and VIN/Chassis number. These details allow our technical experts to accurately identify your vehicle’s configuration and recommend the most effective solutions. Once your enquiry is submitted, our team will review your information and respond as soon as possible to guide you through the next steps.

Absolutely. We specialise in diagnosing and repairing electronic systems for all VAG Group brands—including Volkswagen, Audi, Porsche, SEAT, and Skoda. Our focus is on restoring individual faulty components rather than replacing entire systems wherever possible. This approach is not only cost-effective but also minimizes downtime for your vehicle, ensuring you receive comprehensive and professional service.

Every modern vehicle is unique, often brimming with advanced electronic systems that vary even between similar models. Because of this complexity, repair costs are determined on a case-by-case basis. By sharing your car’s registration and VIN/Chassis number via our enquiry form, our technicians can quickly access your vehicle’s specifications, accurately diagnose the problem, and advise you on expected costs and required procedures. We may ask you to send in the faulty part or arrange a diagnostic appointment, depending on the situation.

We offer complimentary diagnostic assessment when you send your faulty system to us—only return shipping charges apply. If you prefer on-site diagnostics at our facility, the initial system scan (usually completed within 15 minutes) is also free of charge. Should your vehicle require more in-depth testing—such as physical inspections, circuit analysis, or component extraction—these services are billed at £75 + VAT per hour. We will always communicate any additional costs in advance.

Determining the right service route depends on your vehicle’s electronic system and location. To streamline the process, please complete our ENQUIRY FORM with your car’s registration and VIN/Chassis number. Our technical team will analyse your vehicle’s setup and advise whether you should ship the component directly to us or book an appointment at your nearest certified installation centre. You can also find your closest centre using our installation centre locator.

The diagnostic process time can vary based on the intricacy of the fault and your car’s specific systems. If you send the equipment to us, diagnostics are typically completed within 24 to 48 hours from receipt (although these times are estimates, not guarantees). When bringing your vehicle to our premises, our team will evaluate your situation and provide a time estimate in advance, ensuring you can plan your schedule with confidence. We prioritise transparency and efficiency throughout your service experience.